FAQ
Frequently Asked Questions (FAQ)
Find quick answers to common questions about our products, services, and policies. If you can’t find what you’re looking for, contact us.
How do I place an order?
You can order directly through our website by adding items to your cart and checking out, or by emailing/calling us for a formal quotation.
What payment methods do you accept?
We accept EFT (bank transfer), credit/debit cards, and approved purchase orders for corporate/government clients.
Do you offer bulk order discounts?
Yes, we offer special pricing for large quantity orders. Contact us for a custom quote.
How long does delivery take?
Major cities: 1–3 business days. Outlying areas: 3–5 business days.
Do you offer same-day delivery?
Yes, for urgent medical supplies and oxygen refills in select areas (additional fees may apply).
How much is shipping?
Shipping fees depend on location, weight, and urgency. Orders over a certain value may qualify for free delivery.
Can I return an item?
Yes, returns are accepted within 7 days for unused items in their original packaging, subject to our Returns Policy.
What items cannot be returned?
Due to hygiene and safety, we cannot accept returns on consumables like gloves, masks, and opened medical devices.
Do you supply medical oxygen?
Yes, we supply oxygen cylinders, concentrators, refills, and related accessories.
Are your products certified?
All products meet local and international safety and quality standards.
Do you offer training on how to use the equipment?
Yes, we provide training and guidance for selected medical equipment and oxygen systems.
Where are you based?
Our head office is in Johannesburg, South Africa. We deliver nationwide across South Africa.
Do you supply the public or only healthcare providers?
We supply both individual customers and healthcare professionals.
How can I contact you?
You can call us on 065 079 7787, email us at care@medmedical.co.za, or use our Contact Us page.